Privacy Policy

1. Introduction & Scope

This Privacy Policy governs the collection, storage, and processing of personal and clinical data through our website (smileon.co.in), online appointment booking portals, telephone consultations, WhatsApp communications, and in-clinic patient care at our practice in Spice Garden, Marathahalli, Bengaluru.

By booking an appointment or utilizing our services, you consent to the data practices described in this policy.

2. Information We Collect

We only collect information strictly required to provide safe, high-quality, personalized dental care:

• Appointment & Contact Details: Full name, mobile telephone number, email address, preferred appointment date/time, and doctor/treatment preferences provided during online or phone booking.
• Clinical & Health Records: Dental history, medical conditions, current medications, drug allergies, intraoral 3D scans, diagnostic digital radiographs (X-rays), clinical photographs, and treatment notes recorded during examinations.
• Communication Records: Queries, reminders, and feedback exchanged via phone calls, SMS, WhatsApp, or email.
• Technical & Analytics Data: Anonymous browser type, operating system, and session information used to ensure fast site loading and functional booking form state.

3. How We Use Your Information

Your data is used solely for clinical healthcare delivery and patient administration:

• To schedule, reschedule, and confirm dental consultation and treatment visits.
• To accurately diagnose oral health conditions and execute customized treatment plans (e.g., Clear Aligners, Dental Implants, Root Canal Therapy, Cosmetic Veneers).
• To provide post-operative aftercare instructions, recall checkups, and routine dental hygiene reminders.
• To maintain statutory clinical records in compliance with Indian healthcare guidelines and dental council regulations.

4. Confidentiality & Information Sharing

Patient confidentiality is a core clinical pillar at SmileOn. We strictly enforce that:

• Zero Commercial Sale: We will never sell, lease, or monetize your personal or clinical data to marketing agencies, brokers, or advertisers.
• Authorized Specialists: Clinical details are shared only among authorized dental surgeons and attending staff within SmileOn involved directly in your diagnosis and care.
• Certified Dental Laboratories: Relevant diagnostic specifications (such as digital impressions for custom crowns or aligners) are shared strictly with certified, contracted dental dental laboratories under confidentiality agreements.
• Legal Mandates: Disclosures are made only if required by court order, applicable statutory law, or public health directives.

5. Data Security & Storage Standards

We implement industry-standard physical, procedural, and electronic safeguards to protect patient health records:

• Encrypted transmission protocols (SSL/HTTPS) across all digital channels and booking portals.
• Password-protected, role-restricted clinical software accessible only by authorized dental healthcare professionals.
• Regular automated backups and restricted-access storage for all digital radiographs and 3D smile scans.

6. Your Rights & Choices

As a patient of SmileOn Complete Dental Care, you have the right to:

• Access Your Records: Request a copy of your dental charts, prescriptions, and digital X-rays at any time.
• Correction: Request updates or corrections to contact details or medical background disclosures.
• Communication Preferences: Opt out of promotional newsletters or clinic updates while retaining essential appointment confirmation notices.

7. Cookies & Third-Party Services

Our website uses minimal, functional browser storage to remember booking form drafts and user preferences. We also utilize trusted third-party integrations:

• Google Maps: Embedded to assist patients with navigation and turn-by-turn directions to our clinic in Marathahalli.
• WhatsApp Linkage: Enables direct, patient-initiated messaging with our front desk coordinators.

8. Contact Our Privacy & Grievance Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how your clinical records are handled, please contact our team directly: